Frequently Asked Questions (FAQs)

Why Aren't the Social Media Icons Appearing Correctly in the Footer?

"Older" Sites

For websites whose social media icons live in the Index file (sites created before August 15, 2016):

  1. Navigate to the Social Media section of the index file.
    1. Go to Parameters.
  2. Choose "Show" for "Show Social Media".
    1. Select/deselect the social networks you wish to appear on your homepage.
  3. Enter in the corresponding URLs in the "Social Network URLs" section.
  4. Save.
    1. Publish the index file to Production.
  5. Then publish the _props file to Production. Publishing must be completed in this order.

The correct social media icons should now display properly in the footer.


"Newer" Sites

For websites whose social media icons live in the _props file (sites created after August 15, 2016):

  1. Navigate to the Social Media section of the _props file.
    1. Go to Parameters.
  2. Choose "Show" for "Show Social Media".
    1. Select/deselect the social networks you wish to appear on your homepage.
  3. Enter in the corresponding URLs in the "Social Network URLs" section.
  4. Save.
    1. Publish the site's index file to Production.
  5. Then publish the _props file to Production. Publishing must be completed in this order.

The correct social media icons should now display properly in the footer.

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